Privacy Policy
Website orders are currently sent through WhatsApp. The shop confirms availability and delivery before completing your order.
Last Updated: 2024 – 2025
At AlSharqSweets.com, we value your privacy and are committed to safeguarding the personal information you share with us while using our website and services. This Privacy Policy outlines how we collect, use, protect, and share your data when you access our website and make purchases on AlSharqSweets.com.
By visiting our website or using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
When you use AlSharqSweets.com, we collect various types of information, including:
- Personal Information: When you create an account, place an order, or sign up for newsletters, we may collect your name, email address, phone number, shipping and billing addresses, payment information, and other contact details.
- Non-Personal Information: We automatically collect information about how you interact with our website, such as your IP address, browser type, operating system, pages visited, and date/time of visits. This helps us improve your browsing experience.
2. How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment: To process and ship your orders and send you order-related updates.
- Customer Support: To respond to inquiries, resolve issues, and provide customer service.
- Marketing: To send you promotional materials, special offers, or newsletters, if you have opted in to receive such communications.
- Website Improvement: To analyze website usage, improve our website, and enhance your user experience.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your usage patterns and preferences. Cookies are small text files that are stored on your device. You can control cookies through your browser settings, but please note that disabling them may affect the functionality of certain parts of our website.
4. How We Protect Your Information
We implement a variety of security measures to protect your personal data, including encryption, secure payment gateways, and firewalls. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data in the following cases:
- Service Providers: We may share your data with trusted third-party service providers who assist with order processing, payment processing, shipping, marketing, and other business operations. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.
- Legal Requirements: We may disclose your information when required to do so by law or in response to a valid legal request (e.g., a subpoena, court order, or government inquiry).
6. Your Rights and Choices
- Access and Correction: You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting our customer support team.
- Opt-Out of Marketing: If you no longer wish to receive promotional emails from us, you can unsubscribe by clicking the “unsubscribe” link in the email or contacting us directly.
- Data Deletion: You may request the deletion of your account and personal data. We will honor your request, subject to legal and contractual obligations.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
AlSharqSweets.com does not knowingly collect or solicit personal information from children under the age of 16. If we learn that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information.
9. International Data Transfers
As AlSharqSweets.com operates in Lebanon, your information may be stored and processed in Lebanon or other countries. By using our website, you consent to the transfer and storage of your data in such locations.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
AlSharqSweets.com
Beirut, Al Sayed Hadi Road
Email: info@alsharqsweets.com
Phone: +961 70 703 131