Terms & Conditions
Website orders are currently sent through WhatsApp. The shop confirms availability and delivery before completing your order.
Last Updated: 2024 – 2025
Welcome to AlSharqSweets.com, your online destination for authentic Lebanese sweets. By accessing and using our website, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree to these terms, please refrain from using our site.
1. General Information
These Terms and Conditions govern the use of AlSharqSweets.com (“Website,” “we,” “our,” or “us”), a platform that provides Lebanese sweets for purchase to customers in Lebanon and beyond. You, the user, agree to follow these terms when purchasing products or using the services offered by the Website.
2. Account Registration and Security
- Account Creation: To make purchases, you must create an account by providing accurate and complete information. You are responsible for keeping your account information confidential.
- Security: You agree to protect your login credentials and not share them with others. You are responsible for all activities that occur under your account, whether authorized by you or not.
- Eligibility: You must be at least 18 years old to register for an account and make purchases on our website. By using the website, you confirm that you meet this age requirement.
3. Product Availability and Pricing
- Product Listings: All products listed on AlSharqSweets.com are subject to availability. We do our best to ensure that product descriptions, prices, and availability are accurate, but errors may occur.
- Pricing: All prices on the Website are listed in United States Dollars (USD) unless otherwise stated. Prices may be updated periodically, and we reserve the right to change them at any time without prior notice.
- Promotions: We may offer discounts, promotions, or special offers at our discretion. These offers may be subject to specific terms and conditions and may not be combined with other promotions.
4. Orders and Payment
- Order Process: Once you place an order, you will receive an order confirmation email. Please review the details carefully to ensure accuracy.
- Payment Methods: We accept various payment methods, including credit/debit cards and other secure payment gateways. Payment must be made in full before your order is processed.
- Order Cancellation: If you wish to cancel your order, you must contact us within a reasonable time before shipment. Once the order has been processed or shipped, cancellation may no longer be possible.
5. Shipping and Delivery
- Shipping: We offer delivery services within Lebanon and possibly other regions. Shipping costs and delivery times vary based on the destination and the size of your order.
- Order Tracking: Once your order has been shipped, we will provide tracking information, if available.
6. Returns and Refunds
- Returns: Due to the nature of food products, we do not accept returns unless the product is defective or damaged upon arrival. If you receive a product that is damaged or defective, please contact us within 48 hours of delivery with photographic evidence, and we will guide you on the return process.
- Refunds: If your order is eligible for a refund, it will be processed after we receive the returned product. Refunds will be issued to the original payment method.
7. Intellectual Property
- Ownership: All content on AlSharqSweets.com, including text, images, logos, designs, and software, is the property of AlSharqSweets.com or its licensors and is protected by intellectual property laws.
- Usage: You are granted a limited, non-transferable license to access and use our website for personal, non-commercial purposes. You may not copy, distribute, or use any of the content for commercial purposes without written permission.
8. Prohibited Conduct
When using AlSharqSweets.com, you agree not to:
- Violate any applicable laws or regulations.
- Impersonate any person or entity or falsely represent your affiliation with any person or entity.
- Upload or transmit harmful content, including viruses or malware, to the website.
- Engage in any activity that disrupts or interferes with the proper functioning of the website.
9. Limitation of Liability
To the fullest extent permitted by law, AlSharqSweets.com will not be liable for any damages arising from the use of the website, including but not limited to indirect, incidental, punitive, or consequential damages.
Our total liability to you for any claim arising from your use of the website is limited to the amount you paid for the specific product or service in question.
10. Privacy and Data Protection
By using AlSharqSweets.com, you consent to our Privacy Policy, which governs how we collect, store, and use your personal data. For more information, please review our Privacy Policy.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of these third-party sites. We encourage you to review the terms and privacy policies of any third-party websites you visit.
12. Changes to These Terms
AlSharqSweets.com reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting the updated terms on this page. Please review this page periodically for updates.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Lebanon. Any disputes arising from these terms will be resolved in the competent courts of Lebanon.
14. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
AlSharqSweets.com
Beirut, Al Sayed Hadi Road
Email: info@alsharqsweets.com
Phone: +961 70 703 131